Refund policy
Returns and Refunds
We want you to be satisfied with your order. Here you will find information about withdrawal, returns and complaints.
This information supplements our statutory withdrawal policy. Your statutory consumer rights remain unaffected.
Right of Withdrawal Within the European Union
If your order was delivered to an address within the European Union, you may generally withdraw from the purchase contract within 14 days without giving any reason.
The withdrawal period begins on the day on which you, or a person designated by you, receives the goods. If several items from one order are delivered separately, the withdrawal period generally begins when the last item is received.
You can exercise your right of withdrawal using the withdrawal function provided in our shop.
Alternatively, you can send us a clear statement of withdrawal by email or post:
Email:
hello@odd-studio.de
Postal address:
ODD Studio
J. Mißbach
Albrecht-Dürer-Str. 44
66119 Saarbrücken
GERMANY
Please include your order number where possible. You may also use our model withdrawal form. Use of this form is not mandatory.
After exercising your right of withdrawal, you must send the goods back no later than 14 days after your withdrawal declaration to the return address stated in our withdrawal policy.
Condition of Returned Items
You may inspect and try on the item in the same way you would in a physical store.
Where possible, please return it clean, with any existing tags attached and securely packaged. The original packaging is not required in order to exercise your right of withdrawal.
If the item has lost value due to handling beyond what is necessary to establish its nature, characteristics and functionality, we may be entitled to deduct an appropriate amount from your refund.
Return Shipping Costs and Procedure
For returns from Germany, we voluntarily provide a free return shipping label.
For returns from other European Union countries, you are responsible for the direct cost of returning the goods. We recommend using a tracked shipping service.
We recommend contacting us before sending your return so that we can provide you with the correct return address and any further instructions.
However, prior contact or approval is not required in order to exercise your statutory right of withdrawal.
Personalised Products
The right of withdrawal does not apply to products made according to your individual specifications or clearly personalised for you, for example with a custom name, your own text or artwork provided by you.
This exception does not apply solely because a standard product is printed or manufactured after the order has been placed.
Returns From Outside the European Union
For orders delivered outside the European Union, the mandatory statutory consumer rights of the respective destination country apply.
Where no statutory right of withdrawal or return applies in the destination country, we may voluntarily accept returns of non-personalised items by prior agreement, for example if the wrong size was ordered.
The following conditions apply to voluntary returns:
– The return must be agreed with us in advance.
– The item must be returned to the address in Germany provided by us.
– You are responsible for the return shipping costs.
– Original or additional shipping costs, customs duties, import charges and handling fees will not be refunded.
– The item must be clean and in a condition suitable for resale.
Returns sent without prior agreement may significantly delay identification and processing.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If an item is damaged, defective or incorrect, please contact us at:
Please provide:
– your order number
– a brief description of the issue
– clear photos of the item and, where relevant, the packaging
We will review the case and, depending on the circumstances, arrange a repair, replacement, price reduction or another remedy provided by law.
Your statutory warranty rights remain fully unaffected. For valid complaints, we will cover the necessary return shipping costs.
Exchanges
We do not offer direct exchanges for a different size, colour or product.
You may return the item in accordance with the conditions above and place a new order for the item you prefer.
Refunds Following Withdrawal
In the event of a valid withdrawal, we will refund all payments received from you, including the cost of our least expensive standard delivery option.
Additional costs resulting from your choice of a more expensive delivery method, such as express delivery, will not be refunded.
The refund will be issued no later than 14 days from the day on which we receive your withdrawal declaration. We will generally use the same payment method that you used for the original transaction.
We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back, whichever occurs first.
In the case of a partial withdrawal, the original shipping costs will generally not be refunded if the same shipping costs would also have applied to the items you keep.
